Privacy Policy

Privacy policy

This website is operated by 5Lemons, referred to in this policy as "we" or "us".
We are committed to protecting and respecting your privacy online while providing a personalized and valuable service. This policy explains:
• what personal information we collect about you and your use of this website
• how this is information used, including use for:
–administration and service provision;
–direct marketing – and how you can opt out of this
• who we share personal information with and why
• how we protect your information
• how you can update your details
• our use of data for statistical purposes
• changes to this policy

Please note that this policy only applies to websites of the 5Lemons group and not to the websites of other organizations to which we provide links. We cannot accept responsibility for how other sites collect and use your personal data and you should check their privacy policies for details.

What personal information we collect about you and your use of this website?
We collect personal information including your name, email address, payment details and user profile information where applicable through our site registration and via our order and registration forms. Where the information is compulsory, in order to enable us to provide a service to you, this is clearly marked on the forms and within the registration. In other cases the provision of information is voluntary but, if given, will help us to provide you with better or more personalised service.

We use cookies to give you access to the sites and collect information about your use of the site. A cookie is a small piece of information which is stored on your computer’s hard drive by your browser. When you visit a site we employ a cookie to recognize subscribers and their access privileges and to count unique visitors. We only use information collected in this way for the purposes outlined in this policy.

You can delete cookies previously sent by us from your computer and set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. Information on how to do this can be accessed via the help function on your browser.

Please note that if you change your privacy settings to reject cookies we may not be able to provide you with subscription services that have a log-in procedure.
To find out more about cookies click here

How is this information used?
Administration and Service provision
We use and store the information we collect:

— for any purpose made clear on the collection forms or related pages, including fulfilling orders and billing purposes
— to give you log in details for access privileges

If you do not wish us to store your credit card details please contact us as per the "Updating your details" section below.

In addition, when you register or subscribe to one of our services, we send you a cookie to help us recognize you. This means that you will not have to log in each time you visit and we will be able to give you the correct access privileges and remember your preferences.

Direct Marketing:
From time to time we may seek your consent to:
• update you about new products and services offered by us and other members of the 5Lemons group
• contact you for market research purposes
• share the information you provide us with carefully selected other organizations, to enable them to send you information about products and services which may be of interest to you

In particular, we may seek your consent when you complete a form with your personal data. Please note that even if you initially opt-in to receiving communications, every time we get in touch with you, you will be told how you can opt-out of receiving any further communications from us.

Alternatively you can contact us at any time to remove your email address from our mailing list by sending a blank email to info@5lemons.com

If you no longer wish us to contact you by any other means than email please let us know by emailing info@5lemons.com . However, please note that we reserve the right to contact you by post, email or telephone solely in relation to the administration of your service.

If you are no longer willing for us to share your email address and related information with third parties please send a blank email to: info@5lemons.com

Use of data for statistical and technical purposes:We may feed information we collect about you into anonymised statistical reports about visitors to our site and share these reports with our advertisers and other third parties.
We may log the IP addresses and browser types of visitors to the site to help us analyse and resolve technical issues. This information is not linked to any personal information we hold about you.

Changes to this policy:Due to changes in legislation and best practice we may make changes to our privacy policy and will reflect those changes in this statement, so you should check here from time to time.